RETURNS

You can request the return of any product within 14 business days from the date of delivery.

You may request a return by sending an email to customerservice@boysloft.it indicating your order number, the item you wish to return, the reason for the return and a photo.

Once the request has been sent, you will receive an email containing the documentation to proceed with the return and instructions for scheduling the pickup directly with the courier.

 

There are 3 types of compensation available:

1. Size/color change

2. Store Credit: A promotional code of the total value of the returned items will be sent to the customer, to be used for subsequent purchases.

3. Refund: refund will be made as soon as quality control procedures are completed, however, no later than 14 days.

 

For returns from Italy, the fee is 10 euros.

For returns from the European Union, UK and Switzerland, the contribution is 20 euros.

For returns from Non-EU countries, the contribution is 50 euros to which import charges must be added, which remain the responsibility of the customer. The contribution will be deducted from the value of the refund.

For orders paid by credit card, the amount will be reversed from our systems and made available again on the customer's statement according to the timeframe provided by the bank that issued the card (usually the following month).

For orders paid by Paypal, the refund will be made directly to the Paypal account.

For orders paid for by Bank Transfer, the amount will be refunded to the original account upon receipt of the full details of the account holder.

Please note that replacement can only be made in the country of delivery.

Refund times may vary from 3 to 10 days. Specifically:

- Credit Card refund: the transaction will be reversed from our systems, approximately, within 10 business days of receiving the return. The time it takes to see the refund on your account may vary and depends on the institution that issued the card. We encourage you to contact your bank in this case.

- PayPal Refund: refund will be made within 7 days of receipt of return.

- Bank Transfer Refund: when requesting a return, we ask you to also communicate the bank details in order to make the refund, which will be made within 10 days of receipt of the goods.

Please visit the Terms and Conditions area for more details.